Cruise&Maritime Voyages  

South Quay Travel & Leisure Limited (In Administration)
trading as Cruise & Maritime Voyages (United Kingdom)
 
ABTA number: V9945
ATOL number: 4619

We are sorry to inform you that South Quay Travel Limited (“SQTL”) – which traded under the name Cruise & Maritime Voyages – was placed into administration on 20 July 2020. Paul Williams, Phil Dakin and Edward Bines of Duff & Phelps Ltd. were appointed Joint Administrators of SQTL. At present the Administrators are evaluating SQTL’s financial position.

The information below sets out specific advice for customers who booked in the UK. This advice varies depending on which holiday and travel arrangements you have booked and how you paid.

SQTL sold mainly cruise packages which are protected by ABTA.

They also sold a small number of flight-inclusive packages which are protected by the CAA’s ATOL scheme.

Please be aware that all bookings that have not taken place are cancelled.

 

Customers that have booked a package holiday provided by SQTL through a travel agent should contact the travel agent in the first instance for further advice and assistance as they may have made alternative arrangements for you.

If you booked directly with SQTL you should follow the advice below.

Non-flight packages

If you booked a non-flight package holiday (eg a cruise without flights) through SQTL these are protected by ABTA or by your credit or debit card issuer. You should visit www.abta.com/failures for further advice on how to claim.

Package holidays with flights included (UK Customers Only)

If your booking included flights, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Further information and advice on how to claim is available on the ATOL website here: www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures/

 

Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.


 

Copies of other relevant published notices are also attached:

German Customers

French Customers

Australian Customers

US Customers

 

For other creditor claims, including trade & expense creditor claims and wholesale customers (B2B), please complete and submit a claim against the relevant company.

CMV Claim Form
(to be submitted to: enquiriesCMV@duffandphelps.com)

SQTL Claim Form
(to be submitted to: enquiriesSQTL@duffandphelps.com)

 

Joint Administrators’ Contact

Should customers wish to submit their claims directly to the Joint Administrators’ they are able to view and download a Proof of Debt from the creditors’ portal at www.ips-docs.com.

The login details are as follows:

Case code: 345678 ~ Duff & Phelps Ltd
Unique password: SQTL345

The completed forms should be returned via email to enquiriesSQTL@duffandphelps.com

Further information in relation to the ongoing Administration will be uploaded to the Creditors’ Portal during the course of the Administration, so creditors may wish to subscribe to get automatic notification of documents added.

 


Paul Williams, Phil Dakin and Edward Bines of Duff & Phelps Ltd. were appointed Joint Administrators of CMV Holdings London Limited, Cruise & Maritime Voyages Limited, South Quay Travel & Leisure Limited, South Quay Transport Services Limited, Independent Coach Travel (Wholesaling) Limited and Viceroy Limited (the “Companies”) on 20 July 2020. The Companies have ceased trading.

The Joint Administrators will manage the affairs, business and property of the Companies. The Joint Administrators are neither personally adopting any contracts that may have been entered into by the Companies, nor are they personally liable in any way in respect of them. The Joint Administrators are all licensed in the UK by the Insolvency Practitioners Association and governed by the Code of Ethics.

If your query is not addressed by the above guidance, the Joint Administrators’ team can be contacted at enquiriesSQTL@duffandphelps.com or enquiriesCMV@duffandphelps.com, or by telephone: 0800 069 8073.

One of the Administrators’ team will endeavour to deal with your enquiry as soon as practicable. However, I do ask that you bear with us as our office is expected to experience a high volume of emails and calls.

The Administrators’ offices are located at The Shard, 32 London Bridge Street, London, SE1 9SG.